netXDC Services

By utilizing SCSK's original unified monitoring system FusionCORE, we remotely monitor customers' systems and services from all aspects on a 24/7 basis. In the event of a failure, we promptly and accurately notify to minimize the impact on the business.

FusionCORE is SCSK's unique unified monitoring platform that operates efficiently in coordination with various monitoring tools, handling monitoring, primary response, and routine tasks. It automates message categorization/conversion and hides unnecessary alerts, which helps reduce operational errors and speeds up fault notification.

Main Functions

Unified Monitoring System

Events from servers, databases, networks, etc., notified by multiple monitoring systems are consolidated into a single format, achieving operational efficiency, reduction of operation mistakes, and improvement of service quality.

Automatic Notification Function

Automated notifications are triggered based on detected monitoring event information. This allows for the shortest possible contact time with the customer from the moment an event is detected, optimizing service costs.

Filter Function

By filtering out/hiding unnecessary monitoring events that cannot be managed by monitoring tools, focus can be directed towards events that require attention, enabling rapid and accurate responses.

Through the customer service portal "HEARTIL Contact Portal," you can access various information about monitoring services anytime and anywhere via the internet. You can check event information, change contact details, set event filtering, and request work directly through the portal.

The service portal is available not only on the website but also as a smartphone app (iOS/Android).