Creating a New Value Chain, from Systems Development and Installation to Maintenance and Operation through AMO
Through the Business Solutions Group, SCSK provides application management outsourcing (AMO) services that cover the entire system lifecycle, from development and installation to maintenance and operation. These services, which are provided in the optimal format for the business objectives of our customers, are centered on enterprise resource planning (ERP) products such as ProActive, SAP, Oracle, and customer relationship management (CRM) products such as Salesforce. In addition, we are engaged in system development utilizing our “programingless” development tool, which adopts an advanced, SCSK-original, ultrafast development framework.
In the Business Solutions Group, SCSK offers a variety of products through our unique AMO outsourcing services that cover the entire system lifecycle. These services are provided in the optimal format for each of our customers, and center on ERP packages including SAP, Oracle, and our proprietary ProActive package as well as Salesforce and other CRM products and various kinds of data linkage and analysis tools. With our AMO services, customers’ systems are remotely maintained and operated from the Company’s premises. The greatest strength of these services is their ability to provide customers with a wide-ranging menu of well-organized technical know-how. AMO services are used by numerous customers because they are able to turn expenses for maintenance and operation of systems, which are normally treated as fixed costs, into variable costs.
In addition, we offer cloud environments through FastAPP, an SCSK original high-speed systems development and implementation framework that allows for swift development, easy operation, and flexible improvements of business applications.
Based on the core strategies of the Medium-Term Management Plan, the Business Solutions Group will accelerate the shift toward proprietary services backed by SCSK’s intellectual property and IT assets. We will thus seek to accumulate expertise through involvement in customers operations while making templates for expanding AMO services.
As a measure to reinforce our business foundation in order to accomplish this objective, we will work to ensure that our engineers are multi-skilled and relocate our personnel to develop human resources that can provide more efficient, more sophisticated services to our customers.
Through these efforts, the Group will strengthen the link between people engaged in each service and enhance frameworks for providing systems development, introduction, maintenance, operation, and other services.